Information We Collect
We collect a variety of information from or about you or your devices from various sources, as described below.
A. Information You Provide to Us
Registration and Account Information. When you create an account as a member, we ask you for your name, company name, phone number, shipping address and other information.
Payment Information. When you make a purchase, third-party service providers that handle payments for us will receive your payment card information.
Communications. If you contact us directly, including through our chat bot on the Site, we may receive additional information about you. For example, when you contact us we may receive your name, email address, the contents of a message or attachments that you may send to us, and other information you choose to provide. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.
Careers. If you decide to apply for a job with us, you may submit your contact information and your resume online. We will collect the personal information you choose to provide us as part of your job application, such as your contact information, education, and employment experience.
B. Information We Collect When You Use our Services
Device Information. We receive information about the device you use to access our Services, including, internet protocol (“IP”) address, web browser type, operating system version, and mobile advertising identifiers.
Usage Information. To help us understand how you use our Services and to help us improve them, when you use our Services, we automatically receive information about your interactions with our Services, including the pages and content you view, products that you purchase, log files, performance logs, diagnostic reports, the websites, invitations, or other sources that brought you to our Services, and the times, dates, and durations of your use of our Services.
Location Information. When you use our Services, we infer the general physical location of your device and the geographic regions our Users come from. For example, your IP address may indicate your general geographic region.
Information from Cookies and Similar Technologies. We and third-party partners collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from our Services, you may not be able to utilize the features of our Services to their fullest potential.
User feedback. We receive information about ratings, reviews, and feedback supplied by users.
C. Other Information
Publicly Available Information. We may receive additional information about you from publicly available sources and combine it with other information we have about you.
How We Use the Information We Collect
We use the information we collect:
- To provide, maintain, improve, and enhance our Services, including ordering products on third party websites and online services on your behalf and at your direction;
- To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
- To understand and analyze how you use our Services and develop new products, services, and features;
- To send you text messages and push notifications;
- To facilitate transactions and payments;
- For marketing purposes, such as developing and providing promotional and advertising materials that may be useful, relevant, valuable or otherwise of interest to you;
- To de-identify and/or aggregate information collected through our Services for our business purposes;
- To find and prevent fraud, and respond to trust and safety issues that may arise;
- For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
- For other purposes for which we provide specific notice at the time the information is collected.
How We Share the Information We Collect
We may share or otherwise disclose information we collect from or about you as described below, permitted by law, or otherwise disclosed to you at the time of collection.
Service Providers. We share information we receive with contractors, service providers, and other third parties retained in connection with the provision of our Services.
Third Party Supply Vendors. We will share your information, including full name, delivery address, and the details of your order with third party supply vendors in order to effectuate purchases at your direction. Third party supply vendors will use your information in accordance with their privacy policies, which we encourage you to read.
Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/ and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
Advertising Partners. We work with third-party advertising partners to show you ads that we think may interest you. These advertising partners may set and access their own cookies, pixel tags and similar technologies on our Services and they may otherwise collect or have access to information about you which they may collect over time and across different online services. Some of our advertising partners are members of the Network Advertising Initiative (http://optout.networkadvertising.org/?c=1#!/) or Digital Advertising Alliance (http://optout.aboutads.info/?c=2&lang=EN). If you do not wish to receive personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving web-based personalized ads from member companies.
As Required by Law and Similar Disclosures. We may access, preserve, and disclose information about you if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) comply with requests from auditors, examiners, or other regulators; (c) respond to your requests; or (d) protect your, our, or others’ rights, property, or safety.
Merger, Sale, or Other Asset Transfers. We may disclose and transfer information about you to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our business or assets.
At Your Direction. We may disclose information about you to fulfill the purpose for which you provide it.
Consent. We may also disclose information from or about you or your devices with your permission.
Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.
Your California Privacy Rights
As described in “How We Share the Information We Collect,” we share your full name, delivery address, and the details of your order with third party supply vendors in order to effectuate purchases at your direction. If you reside in California and have provided your personal information to us, you may request information once per calendar year about our disclosures of personal information to third parties for their direct marketing purposes. Such requests must be submitted to us in writing at the following address: 548 Market Street, PMB 63000, San Francisco, CA 94104. You can also identify the third party supply vendors with which we have shared your information by accessing your order history.
We make reasonable efforts to protect information from or about you by using technical and organizational safeguards designed to improve the security of the information we maintain. However, as our Services are hosted electronically, we can make no guarantees as to the security or privacy of your information.
Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use our Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring information from or about you or your devices outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our Services. By providing any information, including information from or about you or your devices, on or to our Services, you consent to such transfer, storage, and processing.
You can update information you provided to our Services by logging in to your account on our Services.
If you have any questions, comments, or concerns about our processing activities, please email us at [email protected] or write to us at 548 Market Street PMB 63000, San Francisco, CA 94104.
Last Updated: July, 2021